Inside Sales

Overview

Inside Sales Representative
Sunstate Equipment Co.:
Where Safety and People are Core Values. We care about our People and it shows! Hiring Immediately;
Pay starting at $21 to $28+ per hour, dependent on experience, with quarterly performance bonus; PAID WEEKLY!

Typical Schedule:

Monday – Friday 7am to 5pm (Overtime Eligible!).

Location:

6000 Lanier Islands Pkwy, Buford, GA 30518.

The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing professional relationships. Responsibilities include coordinating and delivering services to customers, processing orders for deliveries and pick-ups, and handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acts as a virtual link between customers, sales, dispatch, and management to ensure quality solutions and service.

This position is expected to work approximately 80% in the office and 20% out in the Yard and will cross-train with Dispatch.

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• May perform other duties as assigned

• A minimum of 2 years Customer Service experience required
• A minimum of 2 years Inside sales (direct customer contact) experience preferred
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills
• Be comfortable working with a team and independently, any task could go either way
• Technologically capable:
  Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred
• Strong communication skills and a personable demeanor
• Obtain and maintain valid unrestricted Driver s License, meet minimum age requirement of 21, to drive company vehicle
• Excellent customer service skills and a positive attitude
• Ability to collaborate with other team members to meet sales goals
• High attention to detail and ability to switch tasks with ease
• Bilingual - Spanish preferred, not required

• $200 annual work boot allowance
• Rent any of our equipment for free
• Free prescription safety glasses
• “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO
• Unique Vacation Overtime Averaging benefit that pays overtime while you’re on vacation
• Robust overall benefits available

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis. Sunstate Equipment Co. is an Equal Opportunity Employer. A Drug Free Workplace and participates in E-Verify.