Commercial Roofing Service Coordinator

Service Coordinator

Location: Buford, GA

Schedule: In-office, Monday–Friday | 7:00 AM–4:00 PM

Pay: $60,000–$70,000 per year

Job Type: Full-time

We are a commercial construction and roofing contractor seeking an experienced Service Coordinator to join our growing Service & Repair Department in Buford, GA. This role is ideal for someone with a background in property management, general contracting, or roofing who thrives in a fast-paced, customer-focused environment. Experience with CRM software, particularly Dataforma, is a plus.

As a Service Coordinator, you will serve as the primary point of contact for customers while managing work orders, scheduling and dispatching crews, and ensuring accurate billing. This position plays a critical role in delivering high-quality service and supporting the continued growth of the company.

• Manage all customer communication via phone and email in a professional and courteous manner
• Accurately process work order requests and ensure all required details are captured
• Schedule and dispatch service crews to job sites with clear and timely communication
• Provide consistent updates to customers regarding work order status, delays, or changes
• Review field notes and photo documentation submitted by technicians and request missing information as needed
• Ensure timely and accurate invoicing in accordance with customer-specific billing requirements
• Identify work orders requiring follow-up quotes and collaborate with the Service Manager to prepare proposals
• Maintain and manage customer billing portals and work order systems with up-to-date information
• Ensure all contracts are billed in compliance with required documentation and lien waivers
• Generate reports using software and reporting tools to provide insights to leadership
• Coordinate with subcontractors to support timely completion of work orders
• Review customer accounts and contracts regularly to identify issues or opportunities for improvement
• Collaborate with leadership to improve processes, service quality, and operational efficiency

• High school diploma or equivalent
• 2–3 years of customer service or administrative experience (construction or roofing preferred)
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency with Microsoft Office and CRM software (Dataforma experience a plus)
• Working knowledge of invoicing, billing, and basic accounting principles
• Experience using customer billing portals
• Ability to adapt to new systems and technology
• Strong attention to detail and accuracy
• Ability to work independently and collaboratively in a team environment
• Experience coordinating schedules and resources
• Basic familiarity with contract documents
• General understanding of commercial roofing and building systems is a plus
• Commitment to continuous improvement and process optimization

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

• 8-hour shift
• Monday–Friday, 7:00 AM–4:00 PM