Customer & Office Support - Logistics Office

Overview

Larkin Express Logistics is a transportation company specializing in standard and project freight services. We operate across North America with a blend of our assets and partnerships with Pre-Qualified Carriers. Committed to meeting daily customer needs, we provide efficient and reliable logistic solutions. Our goal is to deliver excellence in every aspect of freight transportation for a diverse range of customers.

The individual in the customer & office support role is a trusted, central point of contact for our carriers, customers and supporting our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery. Shift is Monday – Friday 10:00am – 7:00pm and alternating weekend availability and coverage remotely.

• Assisting drivers via phone/text with setting up Macropoint tracking applications on their phones
• Assisting our team with collecting Proof of Delivery (PODs) for timely invoicing
• Help with scheduling and managing pickup and deliveries of shipments. Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Setting up customs clearances with Canadian/US customs brokers and following up
• Maintain customer profiles and enter shipments into McLeod software
• Help Solicit Freight Quotations for Spot
• Maintain and update accurate information in company’s operating systems, tracking shipments to completion
• Coordinating daily carrier activities with customers and operations team
• Adhere to established operating procedures while looking for opportunities to measure and improve

• Strong skills in Communication and Customer Service to effectively address client inquiries and maintain professional relationships
• Proficiency in Administrative Assistance and Office Administration to support daily office functions and operational efficiency
• Basic knowledge or experience in Accounting to assist with financial and logistical documentation
• Excellent organizational, time-management, and problem-solving abilities
• Proficiency in office software and familiarity with logistics management systems is a plus
• Bachelor's degree or relevant work experience in logistics, administration, or related fields is beneficial