Import Coordinator

Customs Brokerage/Import Coordinator

Location: Cheektowaga, NY (1 day onsite, 4 days remote)

Salary Range: $50,000.00 to $55,000.00 annually

Position Summary: The Coordinator, Customs Brokerage supports the customs brokerage team by playing a vital role in ensuring smooth import operations through the accurate and compliant processing of customs entries. This role requires regular interaction with clients, U.S. Customs and Border Protection (CBP), and internal departments to deliver efficient and reliable service. Success in this position is defined by maintaining accuracy, meeting performance KPIs, and continuously developing expertise in customs brokerage best practices.

• Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with U.S. Customs & Border Protection (CBP) and Partner Government Agency (PGA) regulations.
• Review and verify shipment documentation, including invoices, packing lists, and other required forms.
• Maintain communication with clients to provide release updates and address inquiries.
• Problem‑solve and coordinate with importers, CBP, PGAs to address shipment holds, exams, and other clearance related issues.
• Collaborate with internal departments, including Compliance, Transportation, and Operations, to ensure timely resolution of shipment issues and adherence to company standards.
• Finalize shipment files with billing details and prepare invoices for customs brokerage services.
• Meet established KPIs for accuracy, timeliness, and client satisfaction.

• College degree (Associate or Bachelor) preferred; major/concentration in logistics, supply chain, business, accounting or related field of study.
• Minimum 2 years of customs brokerage experience required.
• Working knowledge of Cargo Wise logistics platform strongly preferred.
• Comfortable working with large, complex entries subject to FDA and 232.

• Medical insurance
• 401(k)
• Vision insurance

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Industry: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation