Assistant Regional Resource Development Specialist, Headway

Shift: Monday-Friday 8:30am-4:00pm (this position is hybrid)

Pay Rate: $21.84 hourly

Provides assistance to the Lead Regional Resource Development Specialist (LRRDS) in each program in the implementation of the waiver programs. Primary phone contact for new referrals for services. Inputs data into the Department of Health database and tracks records, reports and information required by contract by the NYS Department of Health. Also, may participate in completing assessments of participants and conducting training sessions for Headway waiver programs to provider agencies.

• Be familiar with all program data bases. Correctly understand and input required information.
• Be able to explain the program and its limitations to all inquiries
• Assist and record referral information and have knowledge of community resources
• Ensure flow of paperwork, mail and email for both programs.
• Completes assessments of participants and training for provider agencies
• Assist in the review of Serious Reportable Incidents and compliance with Quality Assurance standards
• Assist in management of program housing program
• Assist in processing of new provider applications
• Other duties as assigned

• Must have a BA or BS Degree in Human Services/Psychology/Social Work or related field. Associate degree acceptable with relevant work experience.
• 3 years human service experience working with people or organizations who have disabilities, TBI and Seniors, preferred experience includes direct service.
• Excellent verbal and written communication skills
• Competence in Microsoft Office is mandatory.
• Valid driver’s license that meets agency policy and transportation.
• Ability to travel to various locations located in Erie, Niagara, Chautauqua, Cattaraugus, Orleans and Wyoming county.

This position does not have any supervisory responsibilities.