Jericho Road Community Health Center

SUPERVISOR: Hope Refugee Drop In Center Manager HOURS: 8:30-5 M-F flexible

CLASSIFICATION: Full time/ Hourly/Non-Exempt TRAVEL /

LOCATION:

248 West Ferry

• Knowledge of culture and experience in providing trauma informed care or willingness to learn
• Spanish and English language proficiency required
• Prior experience as a caseworker for public or nonprofit employer
• Prior experience implementing social programs

Provide case management to diverse communities. Respond to client identified needs by providing case management services to post re-settlement or secondary migration refugee community members in Buffalo. Advocate for clients and assist them with access to community service organizations. Promote self-sufficiency in meeting short and long term needs and goals.

• Provide client driven flexible support to program participants
• Provide information, translation, advice, referrals, and advocacy services in the client’s native language
• Maintain thorough case notes regarding client interactions and issues
• Advocate for client’s while speaking with other agencies, organizations, caseworkers
• Provide transportation to clients for appointments
• Reports on progress of client issues to Supervisor via informal briefings, case conferences and team meetings as required
• Make suggestions in the development of responsive, innovative and flexible strategies that aim to provide appropriate and sustainable outcomes for clients
• Maintain and develop relationships with other relevant agencies for clients
• A driver’s license OR ability to travel to multiple locations a must
• Perform other duties consistent with client advocacy as assigned by Supervisor
• Participate in all required staff meetings and trainings

• Attend training or conferences to remain current with trends and best practices in service delivery.
• Responds to and follows through on other projects and responsibilities assigned by the Director of Program Operations
• Ability to research and address the social determinants of health and how financial stressors affect individuals