Pathway of Hope Case Manager

Seeking a Pathway of Hope Case Manager to join our Buffalo Area Services Team. This full-time position offers a comprehensive benefits package and a dedicated role to support BIPOC families in the City of Buffalo.

Pathway of Hope (POH) is family case management; an innovative, holistic, client-centered approach to helping families break the cycle of inter-generational and chronic poverty, effectively improving social determinants of health as well as enhancing quality of life and health outcomes. The POH strategy involves outreach, working with families in their homes and in the community; linkages to community resources to build, establish and maintain stability and self-sufficiency;

and increase hope for a brighter future. POH Case Manager will be responsible for the provision of long term (up to 2 years) intensive case management services to families with minor child(ren), who are living in inter-generational, chronic poverty, and who have demonstrated interest or desire to take action. Caseload minimum of 16 families per year.

This position is funded for city of Buffalo with focus to support BIPOC families.

$24.50/hr - $24.50/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify families and assess overall family/individual needs;
  Complete required assessments within designated time frames and additional assessments as appropriate for family needs; assess most urgent needs, identify family resources and strengths, as well as challenges and barriers to success
• Develop a collaborative, strengths-based, holistic plan of action to address identified root causes of need; develop and implement a detailed and individualized service plan, utilizing strategies of intervention with consideration to family strengths and all aspects of the family’s life and cultural background; using the SMART goal model; to include external resources and referrals.
• Engage and maintain regular contact with client families, meeting regulatory requirements by conducting regular home visits of significant duration - minimally twice monthly (one contact per month with children present), frequency determined on a case-by-case
• Provide casework/counseling, crisis intervention, networking advocacy, coordinate services with other community service providers and make referrals as needed or appropriate
• Timely and accurate documentation of clients’ progress throughout the process, including calls, referrals, home visits, case narratives, assessments, statistics, reports and outcome data.
• Actively participate in weekly supervision, team case conferences, staff meetings, POH & Service Point database training and professional in-service training sessions (trauma informed care, Mandated Reporter/Keep Safe, cultural competency/humility or other as appropriate)
• Coordinate with client to address spiritual needs of the family, collaborate with local Salvation Army Pastoral Care Team or client-identified spiritual support system, as appropriate; coordinate POH services with TSA seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters
• Establish and strengthen solid community collaborations with outside agencies, serve as client advocate, enhancing a collaborative relationship to maximize family’s ability to make informed decisions
• Maintain confidentiality, respect privacy and preserve the client family’s routine and independence as much as possible
• Assist with data review/audits; when applicable, assist with grant finding, writing and reporting
• Support and assist the operations of the local Salvation Army unit and special program needs as requested or assigned

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

• Bachelors’ degree with a minimum of two (2) years of relevant experience working with families,…