Lead Audio Visual Technician

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list! Lead AV Technician (Buffalo, NY)

Title:

Lead AV Technician - Buffalo Department:
Operations

Reports To:

Project Manager Position Purpose & Objectives The Lead AV Technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (AV) systems, with a strong emphasis on educational environments (K-12 and higher education). This role ensures installations are completed to AVIXA standards , project specifications, and ITC's quality and safety guidelines. The Lead AV Technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations.

This position reports to a Project Manager and is part of the Operations team supporting ITC's mission of delivering Best-in-Class AV integration solutions . Essential Responsibilities Leadership & Project Execution
* Direct and oversee AV installation teams, ensuring work complies with AVIXA/Info Comm standards , manufacturer guidelines, and ITC procedures.
* Coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks.
* Provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers.
* Train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (CTS, CTS-I).
* Ensure job sites are professional, safe, and represent ITC with a high level of customer satisfaction. Technical Duties
* Install and commission AV equipment such as projectors, displays, interactive boards, cameras, control systems, DSPs, and speaker systems with an emphasis on classroom and lecture hall environments.
* Terminate, test, and label AV cabling in accordance with AVIXA standards and ITC's quality benchmarks.
* Perform system testing, troubleshooting, and adjustments to confirm functionality and performance.
* Accurately interpret signal flow diagrams, architectural drawings, and wiring schematics.
* Work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required. Collaboration & Client Interaction
* Maintain effective communication with Project Managers, Account Executives, and clients regarding progress, issues, and site conditions.
* Represent ITC professionally with customers, acting as a trusted technical leader.
* Provide feedback on project workflows, identifying opportunities to improve installation processes. Knowledge, Skills & Abilities
* Leadership

Experience:

2-4 years in a lead or supervisory AV installation role.

* Certifications:

* * CTS required.
* CTS-I must be achieved within 3 months.
* Technical Expertise:
* * Knowledge of AVIXA standards and best practices for educational installations.
* Proficiency with AV control systems (Crestron, Extron, AMX), DSPs (Biamp, QSC), and video/audio distribution.
* Familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc.

* Soft Skills:

* * Strong leadership, communication, and mentoring skills.
* Ability to problem-solve under tight timelines.
* Professional, approachable, and team-oriented.
* Other Requirements:
* * Ability to lift 75 lbs. and work on ladders/lifts.
* Valid driver's license and reliable transportation.
* Flexibility to travel regionally and nationally on short notice. Supervisory Responsibilities
* Direct and coordinate AV technician teams on job sites.
* Provide coaching and mentoring to junior technicians.
* Ensure compliance with scheduling, safety, and quality standards.
* Act as liaison with client representatives and…