Tour Sales Manager; Highmark Stadium - Buffalo Bills

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sound like a winning formula for you?
Join us!

The Tour Sales Manager will be responsible for strategically managing all activities within the group tour sales department while maintaining a specific focus on developing new tour experiences and ideas to increase and maximize revenue and building the foundation for tours.

• Sell, coordinate, market and execute tours
• Hire, train, develop, and manage a high-quality staff to sell tours
• Complete sales negotiations to increase bookings; coordinate invoices and payments
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Proactively create opportunities for new business with tours and theme days
• Collaborate with local business, schools, churches, corporations, travel, and tourism groups
• Respond in a timely manner to calls, inquiries, and emails related to the above areas of responsibility and general information requests as needed
• Complete all aspects of event coordination for tour related activities
• Provide superior customer service to clients and prospects
• Develop and maintain strong working relationship with tour operations staff, tour guides and management
• Represent Legends Global at community events for purpose of maximizing sales opportunities
• Other duties as assigned by management

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in a related area of study preferred and 1-2 years’ related experience of groups sales (sports, attractions, or hotel industry preferred)
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
• Proficient in Microsoft Office and Adobe

• Able to make individual sales while effectively managing a sales team
• Able to simultaneously manage a high level of detail across multiple projects
• Quick learner with ability to handle multiple projects and meet deadlines
• Ability to work well with and manage different personalities
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Excellent written and verbal communication skills
• Background in hospitality or management (hotel or event), event planner a plus
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Must be proficient with Microsoft Word, Excel, and PowerPoint and have strong writing and organizational skill
• Working knowledge of local/regional markets, venue…