Customer Solutions Representative

About the job Customer Solutions Representative

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.

• Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
• Help follow up on sales leads with both new and old customers.
• Take calls and emails from customers and answer them.
• As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
• Look into what customers are saying and help the sales team figure it out.
• Find ways to improve sales methods and accuracy and make those changes.

• A high school diploma
• 2 or more years of work with Microsoft Office
• 2 or more years of work in customer service
• English read, write, and speak well
• Associate's degree in a business or technical field is preferred.
• Being used to working in a manufacturing setting
• It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
• 2 or more years of work with a CRM program like Salesforce

Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.