Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with fashion, trends, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information with customers

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in onboarding, introduction processes and trainings relevant for your role & future development

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practices
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store OMNI Services & in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Follow all Health & Safety guidelines and legal requirements applicable to the role and responsibilities

• As a Sales Advisor, you are passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• You should enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability
• We are a values-driven organization guided by our unique values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company where you can be yourself at work
• Access to a large global talent community with ongoing career growth opportunities
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and paid time off
• Employee discount across H&M Group brands

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $16.50 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company s discretion.

** H&M has assessed this posted compensation range as…