Retail Associate, Customer Service Rep

Description

Schedule:

Full Time (30 hours/week or more) or Part Time (under 30 hour/week)

Age Requirement:at least 16 years old (with working papers)

Benefits:

Flexible Schedule, Paid Time Off (vacation, sick, personal; hours begin accruing on Day
1), Health Insurance (for Full Time Associates), Paid On-the-Job Training, Advancement Opportunities

We believe in promoting from within, so no matter where you start as a member of the Valu Home Centers team, you will have plenty of opportunities for advancement.

All members of the Valu Home Centers team are hard-working, motivated, enthusiastic problem solvers. We believe that customer service is more than just an idea – it’s a culture! Our Sales Associates come from a wide variety of backgrounds. Flexible scheduling and competitive starting wages make these roles ideal for students, parents, retirees, busy people, and those looking for a change.

You don’t need previous retail or hardware experience to be our ideal candidate, just come prepared with an excitement to learn and a drive for providing great customer service. Our paid, on-the-job training will empower you with all of the product knowledge and techniques you need to know.

• Staying engaged with current DIY trends to better serve our - customers
• Helping to ensure that our store meets company merchandising and appearance standards
• Acting on opportunities to help my fellow team members and set them up for success

• The ability to provide a great customer service experience
• Working collaboratively within a team environment
• Being a ‘people-person’ and taking an active interest in our customers
• Leading by example
• Sincerely enjoying my interactions with customers
• The ability to create professional relationships with customers and team members

• Flexible scheduling with a great work/life balance
• Paid on-the-job product knowledge and DIY technique training programs
• Excellent opportunities for advancement determined by my abilities and achievements

• Any past retail jobs and relevant responsibilities
• Home improvement and DIY knowledge

Valu Home Centers is a family-owned company, with deep roots in the communities that we serve. When you join our team, you join our family. Since 1968, we have provided our customers with world-class customer service, and as a store representative you will help to uphold our legacy through personal and professional development.

$15.00 - $17.25 per hour

• Customer Service including carry-outs and assisting customers throughout the store
• Climb store use ladders and place/retrieve merchandise on the top shelf of fixtures
• Operate cash registers
• Cut chain, cable, rope, tubing, glass, plexiglass, and carpet
• Promote the “build the sale” concept
• Maintain inventory by stocking shelves, downstocking/overstocking
• Write up screen and glass repair, Rug Doctor rentals, and storm door installs
• Cut keys
• Maintain store appearance by sweeping, cleaning restrooms and straightening
• Make labels and signs
• Remove previous ads signs Saturday night and hang new ad signs on Sunday
• Able to carry/ answer the phone (answer customer questions)
• Lift up to 60 lbs unassisted
• Work with the Associate trainer to gain product knowledge (Journey Map)
• Dolphin use: make labels, check stock, and check price

• Place ship to store and special orders for customers
• Mix paint/stain
• Receive/check in merchandise
• Assist management in training new associates
• Perform screen and glass repairs
• Any other duties and responsibilities that management feels necessary

Valu Home Centers is an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion, national origin, disability or arrest record.