Shift Supervisor- Williamsville, NY

Overview

We are searching for friendly and energetic full-time Shift Supervisors at our locations in Williamsville, NY for mornings (6am-2pm) & afternoons (1pm-9pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant.

Reporting to the Restaurant Manager(s), this role is responsible for managing restaurant shift operations at our franchise-owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met.

The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• Serv Safe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)

• Customer Service
• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
• Be flexible on the floor to troubleshoot and address any issues as needed

• People Management
• Pre-screen and interview employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary

• Driving Sales
• Ensure proper merchandising of products
• Promote the principles of REV standards
• Evaluate and focus on areas requiring greater performance from employees

• Operational Analysis
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Monitor food flow and equipment maintenance to serve safe food to customers
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items, oversee and train hourly employees. There are frequent interruptions, tasks, and position changes.

Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from