Research Insights Consultant I​/II

Job Description

This role conducts primary market research projects and provides consulting services that are aligned with the Corporate Strategy and that will help improve the performance of the Health Plan and its affiliates. The Consultant possesses the technical skills and abilities to help establish the Research Insights team as a research Center of Excellence for the Lifetime Health Care organization. The incumbent conducts primary market research, monitors trends, and brings forward opportunities and insights found in the data to the applicable audiences.

This role conducts primary market research projects and provides consulting services that are aligned with the Corporate Strategy and that will help improve the performance of the Health Plan and its affiliates. The Consultant possesses the technical skills and abilities to help establish the Research Insights team as a research Center of Excellence for the Lifetime Health Care organization. The incumbent conducts primary market research, monitors trends, and brings forward opportunities and insights found in the data to the applicable audiences.

This position serves Executive and Operating Management corporately to provide objective research expertise on tactical and strategic issues/initiatives.

• Conduct primary and/or secondary market research for the Corporation, including developing simple surveys, data analysis, and reporting. Keeps abreast of latest advancements in primary research tools, techniques, and corporate protocols to best meet the business requirements of the Corporation.
• In collaboration with team members, develop recommendations to improve operational efficiencies and the customer experience.
• Prepare, develop, analyze, and deliver reports in an accurate and timely manner that ‘tell the story’ including but not limited to stakeholder satisfaction and loyalty to find potential opportunities to improve the customer experience.
• Provide input into developing action plans, additional research needs, and other support needed to continually improve upon the customer experience.
• Manage, organize, and prioritize tasks for multiple projects with competing deadlines to successful completion. Adhere to timelines set forth by project leads; prepare status reports as needed through project completion.
• Build collaborative relationships across functional teams and other analytic teams in the organization.
• Keep abreast of developments germane to the Corporation by perusing publications, attending workshops/seminars and, as necessary, independent study.
• Consistently demonstrate high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and upholding the Lifetime Way values and beliefs.
• Maintain high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Perform other functions as assigned by management.

• Independently manage market research projects including setting and adhering to timelines and completing the full scope of the engagement.
• Serve as a cross‑functional corporate consultant using a data‑driven approach (tying operational metrics and stakeholder feedback) to provide recommendations to improve operational efficiencies and the customer experience. Independently seek to understand the business/programs and partners at the Health Plan to better understand the business requirements (the ‘why’) of the request and apply both knowledge of the business and analytic skills to proactively fulfill the request.
  
  Proactively prepare status reports and engage clients throughout a project.
• Devises strategy for producing deliverables, selecting and utilizing the most appropriate analytic tool(s), as well as begin to build process efficiencies.
• Consult with senior management to identify additional research needs (e.g., deeper dives) to further understand and continually improve upon the customer experience. Provide the organization with a complete and accurate assessment of stakeholder…