Success Coach

Success Coach

Buffalo, NY • $45,000 - $50,000/year

Join to apply for the Success Coach role at CAO

• Oversee the selection process and supervise Peer Mentor(s).
• Update and maintain the Buffalo Futures digital platform, including gathering success stories.
• Coordinate with partners to ensure community program information is current.
• Responsible for intake of HUB participants, assess vocational and educational needs, and develop a service plan for each participant.
• Act as a liaison with workforce development, educational institutions, community stakeholders, human services, and local governmental agencies across the region.
• Maintain a coaching log for each HUB participant.
• Prepare regular, comprehensive reports on data related to program activities and outcomes to the HUB Director.
• Ensure all records are accurate, up-to-date, and submit reports to appropriate agencies and the HUB Director.
• Develop and maintain partnerships in the public, non-profit, and private sectors to connect participants to educational and career opportunities aligned with their interests and goals.
• Work to engage aspiring young professionals by leveraging relationships with community partners, building a robust referral network, and facilitating presentations.

Associates degree in related field.

One (1) year of experience working with individuals age 16-24.

Previous Supervisory Experience Preferred.

Experience with Salesforce or other CRM software preferred.

• Strong commitment to maintaining confidentiality.
• Proficient in Microsoft Office Suite and excellent computer skills; experience using a variety of social media platforms for outreach.
• Understanding of the challenges that youth face (interrupted schooling, homelessness, system involvement, etc.).
• Strong interpersonal skills, including the ability to develop and sustain relationships with people from diverse cultures and socio-economic backgrounds.
• Must maintain strong rapport with youth and young adults.
• Effective verbal and written communication skills.
• Demonstrated ability to collaborate with colleagues and partners.
• Ability to effectively manage time and work on multiple tasks in a high-pressure/short-deadline environment; adapt to changes in workload demand and priorities.
• Ability to work both independently and as part of a team.
• Excellent organizational skills.
• Must be adaptable, enthusiastic, and willing to learn.

• Must be able to sit at a desk for prolonged periods, with occasional walking and standing.
• Must be able to read, write routine reports, and speak effectively with a diverse community.
• Specific vision abilities include close vision, depth perception, and ability to adjust focus.

• Physical examination record or pass physical examination by a CAO physician.
• Valid NYS Drivers License and proof of motor vehicle insurance coverage.

• CAO Employment application.
• NYS SCR Clearance Form with acceptable clearance.
• Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony).
• Fingerprinting required.
• Release for Reference Checks.

• Entry level

• Full-time

• Marketing, Public Relations, and Writing/Editing
• Individual and Family Services

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