Volunteer Administrator

Buffalo City Mission is seeking a Volunteer Administrator. This position is part-time, non-exempt working across our Buffalo, NY locations.

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability.

Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

• Receives, evaluates and forwards all Volunteer Department phone calls to appropriate Volunteer Department and Mission staff.
• Maintains all individual and group Volunteer Agreement Form needs, both physical and Electronic files.
• Ensures that all individual and group volunteers have Agreement forms prior to each day of service.
• Maintains the feedback process for all active and exiting individual and group volunteers, including ongoing volunteer feedback 1st time, 3rd month and 6th month and quarterly surveys to all active individual and group volunteers.
• Implements the exit process for volunteers.
• Provides verbal and written communication support to the Volunteer Department staff.
• Creates monthly prayer lists for distribution and maintains documentation for all new and ongoing community prayer partners and prayer requests.
• Prepares monthly birthday cards for residents in the Transitional Housing Program of the Alfiero Family Center of Hope and Promise.
• Provides additional support for all volunteer tracking through our database as needed.
• Supports preparation needs and participates in Thanksgiving Turkey and Christmas Hambone Express service event (required to work on these holidays).
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Associate Degree in social sciences, human services, hospitality/communications, or related field.
• In lieu of degree, minimum of 1-2 years of volunteer department in a not-for-profit organization with work related experience.

• Minimum of 1 year of volunteer departmental work with a not-for-profit organization.
• Strong communication skills to include the ability to listen to understand, to communicate issues clearly and credibly with widely varied audiences and foster open communication to overcome resistance.
• Excellent telephone etiquette with professional verbal and written skills.
• Strong computer skills:
  Word, Excel, Power Point, Publisher, Canva helpful and the internet.
• Strong time management skills, detailed oriented, adaptable, organized and ability to successfully multi-task.
• A heart to work with homeless or low-income families and substantial knowledge of community resources a benefit.
• In the midst of a mature walk with Jesus Christ.

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.