Manager, Case Management

Buffalo City Mission is seeking a Manager of Case Management. This position is full-time, non-exempt working across our Buffalo, NY locations.

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability.

Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

• Lead the case management team in working collaboratively with the other BCM departments to ensure comprehensive services to the clients.
• Monitor department activities to assure generally accepted best practices and BCM quality of care standards are met; propose department changes as necessary.
• Prepare required documentation and oversee funded programs and services to ensure funds are expended appropriately.
• Identify and address potential problem areas/ concerns. Consult appropriately with BCM supervisory staff and community agencies.
• Process and/or oversee dispensation of the Dream applications.
• Initiate Individual Service Plan (ISP) by assisting participants in realistic goal setting and monitor progress of target goal achievement dates.
• Advocate for clients best interests, establish partnerships and meet with community agencies that support client needs.
• Conduct case file audits to ensure compliance with program policies and procedures.
• Submit monthly invoices for payment of Veteran Contract Housing for Cornerstone Manor.
• Network with service agencies to promote relationships with collaborating agencies.
• Administrate County Welfare to Work Program at MCC and CSM.
• Conduct case conferences, case management staff meetings, and in-service trainings.
• Facilitate resident education classes as needed to support resident skill building.
• Evaluate and improve programming and services.
• Implement, oversee and evaluate client case management services.
• Assist in the design of new resident related programs, collaborating with other team members.
• Supervise and evaluate client’s progress in community-based treatment / recovery and mental health programs, education, housing, legal, economic, parenting, daily living skills and spiritual and social goals.
• All other duties and responsibilities as needed by BCM.

• Bachelor of Human Services or the equivalent in education or work experience.
• Minimum 5 years program management and minimum 3 years of professional experience working in a human service or related field in a case management capacity.

• Knowledge in Mental Health, Chemical Dependency and Domestic Violence is required.
• Working with homeless or low-income families and substantial knowledge of community resources helpful.
• Computer proficiency in Microsoft Office.
• In the midst of a mature walk with Jesus Christ and able to articulate belief.

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.