Operations Support Manager

Overview

Are you looking to work for an organization where you are able to make a difference?

Do you have leadership skills you’re ready to put into action?

Then you’ve come to the right place!

Apply to be an Operations Support Manager today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As an Operations Support Manager at Horizon, you will…

• Coordinate, manage, and monitor the operations of the Detox and Inpatient programs, supervise the Behavioral Health Assistants and may supervise and coach any non-clinical staff.
• Work with the management team to improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
• Plan the use of human resources. Determine staffing requirements. Organize recruitment and placement of operational staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules and create weekly schedules one month in advance. Supervise staff. Monitor and evaluate performance. Obtain coverage for call-ins and PTO. Payroll management, including tabulation of PTO. Submit and process stipends. Also responsible for hiring if needed.
• Coordinate and monitor the work of non-clinical staff in the admission process, administrative duties, and observation and reporting of patient behavior and issues. Monitor performance and implement improvements. Ensure quality of service to patients and families. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. Organize and arrange monthly meetings for TAs and support staff.
• Monitor, manage and improve the efficiency of support services such as IT, HR, and Finance. Facilitate coordination and communication between support functions.
• Manage patient and family operational services. Hold staff accountable to perform to the highest levels of the patient experience under the guidance of the Horizon HEART philosophy. Give tours of the facility to board members, other staff, and as otherwise directed.
• Perform as liaison with senior staff. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Establish and implement departmental policies, goals, objectives, and procedures.
• Oversee ordering of all office and facility supplies. Review and manage the linen distribution and review invoice activity to ensure appropriate counts.
• Assume responsibility for ordering and review of all Quest, office supplies, and linen invoices.
• Manage NARCAN administration program at TH - provide kits and send enrollment forms monthly to Director of Administrative Operations. Train staff, residents, family, and community to use NARCAN.

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day.

Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

• Company Culture:
  At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion:
  We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings:
  We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships:
  At Horizon, we’re more…