Corporate Property Operations Manager

Overview

The Corporate Property Operations Manager is responsible for overseeing the management and maintenance of multiple commercial office parks across the company's portfolio, currently located in Buffalo, Rochester, Denver, Austin, and Dallas-Fort Worth, with additional markets planned. This role requires a strategic leader who can maintain high-quality standards across aging properties while managing capital responsibly. The Corporate Property Manager will elevate our unique operating model, grow into leading a nationwide maintenance team, and develop emerging leaders within the department.

While Sales and Leasing are handled by a separate dedicated department, the Corporate Operations Property Manager plays a critical role in tenant retention and satisfaction by partnering with internal teams and engaging directly with existing and new customers when operational or service issues escalate. This position is based in Buffalo, NY and occasional travel to our other locations will be required.

• Support operations and maintenance for multiple commercial office parks across all markets.
• Ensure properties are maintained at a high-quality standard that supports leasing and tenant retention efforts.
• Develop long-term capital improvement and maintenance plans for aging assets.
• Anticipate future property needs and create proactive strategies for renovations and upgrades.
• Prioritize capital projects with a focus on ROI and lifecycle cost efficiency.
• Collaborate with development and construction teams to align property management strategies with new projects.
• Partner with the Sales/Leasing department to ensure seamless tenant experiences.
• Serve as the escalation point for tenant service concerns, resolving issues with professionalism and urgency.
• Build strong relationships with tenants to promote satisfaction and long-term occupancy.
• Build, mentor, and oversee a growing nationwide team of maintenance professionals.
• Identify and develop emerging leaders within the property management function.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Operational Excellence
  • Standardize property management processes across multiple markets while adapting to local needs.
  • Monitor property performance, including tenant satisfaction, maintenance responsiveness, and budget adherence.
  • Provide hands-on support and training during market visits.
  • Conduct site visits across Buffalo, Rochester, Denver, Austin, and Dallas-Fort Worth.
  • Support regional teams in addressing operational challenges.
• Develop and Promote a Safety Culture
  • Contribute to the development of our safety program and ensure integration throughout our property management operations.

• Deep knowledge of commercial property management, building systems, maintenance practices and construction trades.
• Strong financial acumen and ability to manage operating and capital budgets with precision.
• Exceptional leadership and team development skills across dispersed markets.
• Excellent strategic thinking with the ability to balance long-term planning and day-to-day execution.
• Strong communication and relationship management skills with tenants, staff, executives, and cross-functional partners.
• Ability to navigate escalated tenant concerns with professionalism and a service focus.