Transformation Delivery Manager

The opportunity

Delaware North is hiring a full-time Transformation Delivery Manager to join our team in Buffalo, New York. As a Transformation Delivery Manager, you will be responsible for enabling the successful delivery of enterprise-wide transformation initiatives. If you are seeking a role that provides career growth and a fast‑paced work environment, apply to join our team!

Minimum – Anticipated Maximum Base Salary: $129,400 - $162,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Information on our comprehensive benefits package can be found at

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Develop and implement enterprise-level change management strategies and frameworks aligned with transformation office priorities and goals
• Partner with program and project managers to embed change management into design and delivery, coordinating business readiness and go‑live planning across functions
• Conduct change impact and readiness assessments, identify people‑related risks and resistance, and implement mitigation tactics to ensure smooth transitions
• Create and deliver comprehensive change plans including stakeholder engagement, communication strategies, training approaches, and reinforcement mechanisms
• Monitor adoption and benefits realization by defining and tracking behavioral and operational metrics, reporting actionable insights to leadership and driving accountability

• Bachelor's degree in business administration, organizational change, human resources, information systems, or a related field; master’s degree is a plus
• Change management certifications such as Prosci, ACMP CCMP, or equivalent strongly preferred; project or program management certification is a plus
• Minimum of 7 years of experience leading or supporting large-scale change initiatives, ideally within enterprise transformation, ERP, or process optimization programs
• Experience managing business readiness activities during technology implementations and process redesign efforts
• Solid understanding of change management methodologies such as Prosci or ADKAR, and their application to ERP, process redesign, and automation initiatives
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or BPM and experience with automation technologies and concepts such as RPA, workflow automation, and AI‑driven tools
• A ability to conduct and interpret change impact and readiness assessments related to system, process, and technology transformation

• Days
• M-F
• 8hr shift

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.