Commercial Office Manager Officer

6 days ago Be among the first 25 applicants

Office managers are role models who exemplify our organization’s core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office managers follow our bank philosophy of positive energy, positive outcomes.

• Oversee all daily operations and branch activities, ensuring efficient workflow, exceptional customer service, compliance with policies, and achievement of branch goals through effective coaching, supervision, and employee development.
• Develop new business relationships and expand the commercial loan and deposit portfolio through proactive outreach, networking, and strategic partnerships with local businesses, municipalities and professionals.
• Manage a retail and commercial lending portfolio; analyze financial statements, assess risk, monitor loan performance, and ensure documentation and covenant compliance.
• Serve as the lead relationship manager for commercial clients; build long‑term partnerships and represent the bank at community and business events to strengthen brand presence.
• Work closely with internal partners and product specialists to deliver comprehensive solutions that meet the financial needs of commercial clients.

• Respect – Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even during challenging situations.
• Client Focus – Prioritize customer needs and deliver exceptional service. Ensure clients receive timely and personalized support.
• Inclusion – Foster a diverse and inclusive work environment where all clients and employees feel valued and heard.

• Leadership – Guide, motivate, and develop team members while driving the branch’s strategic goals. Lead by example, set clear goals, empower staff and maintain the vision that aligns with the bank’s mission.
• Integrity – Uphold ethical standards and honesty in all actions and decisions.
• Collaboration – Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Volunteerism – Engage in community outreach and corporate social initiatives.

• Accountability – Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Innovation – Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity, find ways to improve efficiency and enhance customer experience.
• Professionalism – Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations and business challenges with poise and competence.

Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one‑on‑ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.

• Commercial Office Manager Officer – Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed. Maintains a strong pipeline of prospects through proactive business calling. Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business’s relationship with the bank.
  
  Independently processes all Business Banking loan requests up to $250,000. Builds the bank’s presence in the community.
• Commercial Office Manager, AVP – Includes the above plus has the capacity to review and understand financial statements, providing an appropriate analysis of business performance. Develops and grows a portfolio of small to mid‑size commercial clients. Serves as a community leader and key contact for strategic business partnerships.
• Commercial Office Manager, VP – Includes the…