Manager, Emergency Shelter

Manager, Emergency Shelter

Buffalo City Mission is seeking a Manager of Emergency Shelter. This position is full-time, working across our Buffalo, NY locations.

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability, offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

• Supervise the general emergency shelter.
• Supervise the accurate implementation of community partner contracts in the utilization of emergency shelter beds.
• Lead the emergency shelter team in working collaboratively with the other BCM departments to ensure comprehensive services to the clients.
• Monitor department activities to assure generally accepted best practices and BCM quality of care standards are met; propose program and department changes as necessary.
• Audit Charts and other documentation to ensure compliance.
• Prepare required documentation and oversee funded programs and services to ensure funds are expended appropriately.
• Ensure required program outcomes are met to satisfy regulatory expectations.
• Work collaboratively with the finance department to ensure the invoice submission is made for all contract beds.
• Monitor staff and conduct assessment intake as needed with clients who express interest
• Conduct case file audits to ensure compliance with program policies and procedures.
• Administrate County Welfare to Work Program in collaboration with the Transitional Housing Program Manager.
• Facilitate resident education classes as needed to support resident skill building.
• Supervise and evaluate client's progress in internal and community-based treatment/ recovery and mental health programs, education, vocation, housing, legal, economic, parenting, daily living skills and spiritual and social goals.
• Act as liaison to maintain good relationships with government and private agencies.
• Assist in Code Blue efforts as needed.
• All other duties and responsibilities as needed by BCM.

• Bachelor’s degree or higher in Human Services or related field, or the equivalent of education and/or work experience.
• Minimum 3 years program management and supervisory experience plus 3 years of professional experience working in a human service or related field in a case management capacity.
• Professional license or credential preferred

• Knowledge in Mental Health, OPWDD, Chemical Dependency and Domestic Violence is required.
• Working with homeless or low-income families and substantial knowledge of community resources helpful.
• Bilingual language a plus.
• Trauma Informed Training and skills implementation
• Computer proficiency in Microsoft Office.
• In the midst of a mature walk with Jesus Christ

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.

Salary

Description:

$62,353.20 per year