Service Technician - Confectionery Equipment

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The role of the Service Technician for Confectionery Equipment is to ensure the optimal performance and functionality of our clients' chocolate manufacturing equipment including installation, maintenance, diagnosing problems, advising customers on service solutions, and hands-on implementing service solutions.

• Installation and Commissioning:

  Efficiently install and commission chocolate manufacturing equipment at client sites. Travel is required. Conduct thorough testing to ensure all components are functioning according to specifications and safely.

• Preventive Maintenance:

  Develop and implement preventive maintenance schedules for chocolate machinery. Perform routine inspections to identify potential issues before they escalate.

• Diagnostic Troubleshooting and Repairs:

  Diagnose and repair equipment malfunctions promptly and effectively. Collaborate with clients to troubleshoot issues and provide solutions. Persuade customers to invest in necessary replacements or vital repairs to key components of machinery.

• Customer Training:

  Conduct training sessions for clients on proper equipment operation and maintenance procedures. Educate users about the correct use and upkeep of their products. Provide technical support and guidance to customers to maximize equipment efficiency in a professional and friendly manner.

• Documentation:

  Maintain accurate records in Pipe Drive or other similar software of service activities, including installations, repairs, and preventive maintenance. Generate service reports and communicate findings to the customer and internal teams.

• Collaboration:

  Work closely with the sales, culinary and customer support teams to ensure a seamless customer experience. Provide feedback to the team for continuous product improvement and client satisfaction.