IT Service Desk, Technician

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you.

We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

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* PLEASE NOTE:

This is a hybrid role, requiring this person to work at our Buffalo, NY office, two days per week. ***

A Technician I will provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A Technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalates issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work.

• Resolve Service Desk tickets according to SLA
• Resolve customer issues via phone, email, and remote computer software
• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
• Accurately document customer interactions in a service desk ticketing system
• Escalate issues to the next tier with next level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Follow detailed training and “how to” documents to resolve tickets

• High school diploma or GED required
• Associate or bachelor's degree a plus
• Help Desk experience or work equivalent a plus
• A+ and/or Network+ certification a plus

• Basic technical experience with Windows operating systems and computer hardware
• Excellent customer service skills
• Eagerness to learn
• Enthusiastic and positive attitude
• Flexibility to work assigned shift which can include Saturday’s as shift demands
• Detail oriented
• Highly organized to manage assigned Service Desk tickets to resolution
• Follow Service Desk practices and procedures

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing, talking, hearing, grasping and feeling.

Disclaimer The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.