Ops Support Analyst I​/II

Job Description

The Operations Support Analyst is a critical role in providing a technical interface between User Departments, Applications Development, Computer Operations, and technical infrastructure disciplines. This includes job scheduling, Release Management principles, Azure Dev Ops, production system access, application code turnover, and other functions critical to ensuring that the production data environment is maintained and run efficiently on a day‑to‑day basis.

It is expected that separation of duties are maintained regarding audit requirements, along with closely following associated standards and procedures. The incumbent is expected to be on call to handle production problems 24x7x365.

• Supports Azure Dev Ops workflows, including pipeline approvals and adherence to change record requirement standards, to ensure compliant and timely deployment.
• Participates and supports batch scheduling by effectively using automated scheduling software and following established procedures.
• Participates in the coordination of production turnover activities for distributed applications to ensure accurate, efficient and controlled migrations into production.
• Performs initial problem identification for operational batch or production deployment issues, typically requiring support from more experienced team members to determine root cause and resolve problems.
• Provides 24x7 overall operations/deployment/problem support for Computer Operations.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

• Supports the development, installation, and maintenance of software standards on distributed systems (agent installations).
• Executes routine batch scheduling activities using automated scheduling software to support accurate and timely job processing.
• Coordinates and participates in production turnover activities for distributed applications, ensuring processes are followed and environments transition smoothly into production.
• Troubleshoots and resolves operational batch and production deployment issues, providing timely problem determination and effective resolution.
• Supports strategic projects by contributing to scheduling design, production implementation planning, and continuous improvement of related processes.

• Leads complex batch scheduling activities by leveraging advanced expertise in automated scheduling software and ensuring accuracy, optimization, and adherence to established scheduling processes.
• Coordinates Azure Dev Ops deployment workflows, including pipeline approvals and compliance with Change Record Requirement Standards, to ensure controlled and audit‑ready releases.
• Partners to lead production turnover activities for distributed applications, ensuring that transitions into production environments are executed with precision, quality, and minimal risk.
• Diagnoses and resolves complex operational batch and production deployment issues, providing advanced‑level problem determination and serving as an escalation point for critical incidents.
• Guides and contributes to strategic projects by providing advanced expertise in scheduling design, deployment processes, and production implementation strategies.
• Develops software scripts in support of distributed systems (Intel and Unix) platforms using PERL, UNIX shell scripts, Python, APIs and Windows bat files.
• Provides testing and problem determination when new software releases are installed.

• Manages, leads, executes and deploys the largest projects for operational support.
• Directs production turnover activities for distributed applications, ensuring that transitions into…