Trainer, Technical Support

Job Description
Job Title

Trainer

Full Time/In office

Why this role is important:

At Aither Health, our Trainer plays a key role in setting our associates up for success-right from day one. As one of the first points of contact for new hires, you'll lead onboarding with warmth, clarity, and confidence. You'll also provide targeted follow-up training across a range of topics-from Zoho and claims processing to internal systems and workflow updates. Bottom line: you'll help our people know not just what to do, but how to do it the Aither way.

What you'll do:

Onboard New Hires.

Deliver comprehensive, engaging training to new associates-ensuring they're equipped with the tools, knowledge, and mindset to succeed in their roles.

Support Ongoing Learning.

Provide up training and refreshers to current employees as needed, covering key platforms like Zoho, claims workflows, and other core systems and procedures.

Develop Curriculum.

Design, refine, and continuously improve training materials and sessions to align with operational needs and evolving business practices.

Create Documentation.

Write clear, effective guides and documentation for both company-wide and department-specific processes.

Collaborate.

Work closely with Operations, Quality Assurance, and department leaders to identify training needs, address skill gaps, and roll out solutions.

Coach and Guide.

Support associate development through one-on-one coaching and structured learning opportunities-always with a focus on precision, accuracy, and growth.

What you'll bring:

• Experience in training, onboarding, or employee development

• Strong communication skills-you explain things in a way that clicks

• Ability to learn and teach technical platforms and workflows (Zoho and claims experience a plus)

• Organizational skills that make multitasking look easy

• Attention to detail and a commitment to accuracy

• Problem-solving mindset-you notice inefficiencies and act on them

• Confidentiality and professionalism

• Team-first attitude-you're always ready to help where needed

You might also bring:

Required:

• High School Diploma or GED
• Prior experience in a training, teaching, or healthcare/TPA setting

Preferred:

• Associate's or Bachelor's Degree
• Claims processing or benefits administration experience
• Experience using and/or training others on Zoho or similar platforms
• Experience writing training guides or SOPs

Compensation Range: 60K-75K