Hybrid: Desktop Engineer

This role offers a hybrid work schedule; offering the flexibility to work remotely 1 day a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub.

We are seeking an experienced Automation Engineer (Application Packager) to assist our banking client. In this role, you will be part of the team responsible for the automation of software installations to all endpoints throughout the bank. This includes Laptops, Desktops, Tablets, Servers and Virtual devices as well as the Operating Systems used in the environment. Through standardized methods and tools, this team provides a stable endpoint environment for user's applications.

The ideal candidate will bring an understanding of basic Software Automation processes and techniques as well as an ability to facilitate effective communication and collaboration with other internal technical teams. Knowledge of the following automation tools and Operating Systems are mandatory:
Microsoft SCCM as it pertains to software delivery and monitoring, Installshield, Powershell, PSAppDeploy Toolkit (PSADT), Microsoft Windows 10 & Windows 11 as well as Microsoft Windows Server. Other tools such as Intune and VB Script are highly beneficial. Knowledge of MAC OS is a plus.

• Assisting the Packaging Team with developing processes as we move towards Microsoft Intune.
• Helping to create a remediation process for application vulnerabilities.
• Working to help further automate the Packaging processes.
• Opportunity to help out with packaging for our MAC OS environment.

• Monitor Jira board for packaging requests.
• Evaluate the requirements of the packaging request to make sure they are complete.
• Smoke test the application and evaluate the best method for packaging.
• Complete packaging process by automating the installation including testing through our SCCM delivery tool, to prepare the application for UAT.
• Provide technical assistance to the client's Desktop Engineering Team on application packaging and delivery.
• Provide high-level support for SCCM Operations to assist them with failed deployments or installations.
• Routine collaboration with other client's internal technical teams responsible for the configuration, security, maintenance, and support of the Desktop Environment.
• Produce and maintain packaging standards, knowledge base, operating procedures, guidelines and system documentation.
• Build automation into daily processes to improve the ease of doing business.
• Perform moderate to complex system administration tasks across supported technology.

• 5+ years relevant experience with Windows environment (Mac OS a plus)
• Experience with software automation techniques, scripting, and operating systems.
• A good working knowledge of how applications interact with the Operating System.
• Strong collaboration with technology partners.
• A team player mindset with an ability to thrive and effectively communicate in a fast-paced environment.
• Strong ability to work independently as well as within a team environment.
• Familiar with enterprise desktop solutions using industry standard tools, for example Microsoft SCCM / Intune, JAMF Pro, or other applicable products.
• Demonstrated sound attention to detail.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.

• Experience managing and implementing projects of a medium to large scale.
• Experience with Jira and Service Now.
• Experience scripting with Power Shell.
• 5+ years in a medium to large enterprise IT environment.

Intermediate Level

This is a Contract position based out of Buffalo, NY.

The pay range for this position is $45.00 - $60.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental &…