ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.
• Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

• Act as a workstream lead across all aspects of a Service Now ITOM/CMDB project and solution delivery including design, configuration, testing, and deployment phases.
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for Service Now ITOM/CMDB process implementations.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
• Create high quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
  Service Now Certified Implementation Specialist – Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – ITSM or HAM or SAM.
• Performance analytics and reporting experience –…