Service Desk Analyst

HS Diploma required.

Employee ownership is at the heart of Synergy. Every team member is more than just an employee - they’re an owner, a contributor, and a driver of our collective success. This shared commitment fuels our innovation, strengthens our collaboration, and empowers us to deliver exceptional solutions to our clients. When we each have a stake in the outcome, we bring our best to every challenge—and that’s the power of ownership erested in learning more?

Our Service Desk Analyst I provides effective diagnostic evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the clients’ satisfaction. Resolution includes identifying, researching, and resolving technical problems, timely responses to phone calls and email requests for technical support. This position also requires accurate documentation and tracking and monitoring the problem to ensure a timely resolution.

Synergy's Analyst I takes the initial inquiries via phone or email and troubleshoots relatively simple hardware, software or network problems. Responsibilities are to service phone and email requests to exceed customer expectations and to recognize and escalate more difficult problems to Service Desk Analyst II.

• 1-2 years of experience in a Help Desk environment preferred.
• HS Diploma required.
• Excellent oral and written communications.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Logical, analytical, technical trouble shooting skills.
• Knowledge and experience of customer service practices.
• Knowledge of Active Directory and Microsoft Exchange preferred.
• Knowledge of mobile devices, including Apple and Android devices.
• Knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• Display a sense of urgency.
• A+ certification preferred.
• Ability to work Wednesday - Saturday, 8AM - 7PM

You’ll be part of a collaborative, mission-driven team dedicated to delivering exceptional service and innovative solutions to the clients that shape our communities.

• Employee Stock Ownership Plan
• Health, Vision, & Dental Insurances
• Supplemental Insurances
• 401(k)
• Flexible schedules
• Paid Time Off
• Paid Sick Leave
• Floating & Observed Holidays
• Volunteer Time
• HSA (Health Savings Account)
• Life insurance
• Mileage/Travel Reimbursements
• Cell Phone Reimbursement
• Certification & Training Reimbursements
• Dog friendly workplace!

Ready to make a difference in education and public service? Apply today and help us empower the next generation through technology!