It Support Specialist

Job Overview

TEKsystems Global Food distribution and manufacturing customer seeks an experienced IT support specialist for their corporate headquarters. Approximately 600 users rely on daily support for Windows PCs and iOS devices. The role involves both Genius Bar walk‑ups and managing Service Now tickets for basic end‑user support.

Work with a team of three technicians, with a minimum one‑year engagement that can be renewed.

• Deliver in‑person support via Genius Bar for Windows PCs, iOS devices, and other enterprise end‑user technologies.
• Handle Service Now tickets, diagnosing and resolving user issues in a timely manner.
• Provide troubleshooting, customer service, and general end‑user support throughout the facility.
• Collaborate with two other technicians to ensure coverage and knowledge sharing.

• Intermediate level IT support experience.
• Proficient with Windows and macOS operating systems and related enterprise tools.
• Experience with Service Now or similar ticketing system.
• Strong customer‑service skills and ability to troubleshoot effectively.
• Ability to work independently and as part of a team.

Type:
Contract

Location:

Buffalo, NY (Corporate Headquarters)
Duration:
Minimum 1 year, potential renewal
Pay: $25.00 – $35.00 per hour
Final date to receive applications:
Jan 16, 2026

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax mildly contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

marked as partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.