Microsoft 365 Support Specialist

Job Title

Microsoft 365 Support Specialist

Lead Analyst., Project/System

Hybrid - Buffalo, NY

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

• An associate's degree in IT or a related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support. Equivalent professional experience may be considered in lieu of a formal degree.
• Must be willing to provide top‑notch service to internal customers, working patiently to reach efficient technical solutions and support.
• Familiarity with Power Shell, Active Directory, and Microsoft 365 Admin Center is a plus.
• Previous IT support or helpdesk experience is a plus.

Email Support:

• Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security.
• Perform regular maintenance and updates to ensure optimal performance and security.
• Assist with migration projects and integration with other systems.

Microsoft Teams Support:

• Provide support for Teams‑related issues, including chat, meetings, and collaboration tools.
• Manage Teams policies, configurations, and user permissions.
• Troubleshoot connectivity and performance issues.

Microsoft SharePoint Support:

• Administer and support SharePoint Online environments, including site collections, permissions, and workflows.
• Assist users with SharePoint functionality and best practices.
• Perform regular maintenance and updates to ensure optimal performance and security.

General M365 Support:

• Monitor and respond to support tickets in a timely manner.
• Provide training and guidance to end‑users on M365 tools and features.
• Collaborate with other IT teams to resolve complex issues and implement new solutions.
• Stay up to date with the latest M365 features and updates.

• Financial Rewards: great compensation package, annual profit sharing, matching 401(k), and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance:
  Flexible paid time off, holidays and parental leave program.
• Health & Welfare:
  Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages.
• Professional Skills Development:
  Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Diverse and Inclusive Workplace:
  Employee Resource Groups, cultural events, and celebrations.

Buffalo, NY $28.85-$36.06 Hourly

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region‑specific benefits.

This position requires access to U.S. export‑controlled information.

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at .

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre‑conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.