Technical Support Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability.

Join us and be the difference in delivering top-notch service to our community.

• Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
• Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services.
• Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
• Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
• Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.

• Normal office conditions with various schedules, including holidays.

• High school diploma or equivalent

• 1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience

• Strong verbal and written communication
• Complex problem-solving and follow-up skills
• Attention to detail and excellent customer service
• Positive phone demeanor
• Ability to train and guide other representatives
• Knowledge of Bulk/MDU offerings, technical requirements, and billing
• Proficiency with PCs, Microsoft Office Suite, and intranet navigation
• Knowledge of billing systems and troubleshooting for Video, Internet and Voice services

• 1+ year(s) of experience in customer service and technical support

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $25.25
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.