IT Systems & Infrastructure Specialist

Description

Position Summary

The IT Systems & Infrastructure Specialist is responsible for supporting, maintaining, and improving the organization’s IT environment, including hardware, software, network systems, and end-user support. This role ensures reliable operation of IT infrastructure, timely resolution of user issues, and proactive management of systems critical to business performance.

The position encompasses a broad range of technical responsibilities, including hardware setup and maintenance, desktop support, network administration, system engineering, and help desk response. The IT Systems & Infrastructure Specialist plays a key role in ensuring that all technology systems operate securely, efficiently, and in alignment with organizational needs.

Essential Functions Hardware Management

• Install, configure, and maintain computers, printers, scanners, servers, and network hardware.
• Troubleshoot, diagnose, and resolve hardware‑related issues to minimize downtime.
• Maintain an accurate inventory of IT equipment and assist in hardware lifecycle management.

Desktop Support

• Manage end‑user devices, including operating systems, applications, and configurations.
• Provide technical support for software installation, updates, and user access.
• Ensure all devices are properly secured and updated in accordance with IT standards.

Network Administration

• Maintain, configure, and monitor Microsoft Azure Active Directory and Microsoft 365 environments.
• Oversee user accounts, security rules, and software deployment.
• Support the configuration of firewalls, routers, and switches to maintain secure and reliable connectivity.

System Engineering

• Support server setup, configuration, and maintenance, including backups and patching.
• Monitor network and system performance; identify and resolve infrastructure bottlenecks or vulnerabilities.
• Assist with implementing new technologies and infrastructure upgrades.

Help Desk & User Support

• Serve as the first point of contact for user requests and IT troubleshooting.
• Respond promptly to tickets, documenting issues and resolutions accurately.
• Provide guidance and training to users to improve digital literacy and adherence to IT policies.

Security & Compliance

• Support IT security initiatives, including access control, antivirus protection, and data backup integrity.
• Ensure adherence to company IT policies and compliance standards.

Requirements

Education and Experience

• Associates degree in Information Systems, Computer Science, Business, or related field; or equivalent work experience.
• 2–3 years of experience in a similar role.
• Experience with Power Automate for workflow automation is a plus.
• Strong analytical and problem‑solving skills.
• Effective verbal and written communication skills.
• Knowledge of data governance, compliance, or security practices.

Knowledge, Skills, and Abilities Knowledge

• Strong understanding of Microsoft Windows environments and Microsoft 365 administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
• Familiarity with Microsoft Azure Active Directory and cloud‑based infrastructure.
• Understanding of hardware installation, imaging, and maintenance procedures.
• Knowledge of cybersecurity principles and best practices.
• Basic familiarity with IT asset management and lifecycle processes.

Skills

• Proficient in diagnosing and troubleshooting hardware, software, and network issues.
• Skilled in configuring servers, firewalls, routers, and switches.
• Ability to manage and prioritize multiple technical support requests efficiently.
• Strong documentation and record‑keeping skills.
• Effective communication and interpersonal skills for supporting non‑technical users.
• Strong analytical and problem‑solving abilities with attention to detail.

Abilities

• Ability to work independently and collaboratively in a fast‑paced environment.
• Ability to translate technical information into clear, user‑friendly language.
• Ability to maintain confidentiality and adhere to data security standards.
• Ability to manage projects, prioritize tasks, and meet deadlines.
• Ability to adapt to evolving technologies and continuously improve system performance.

Key Performance Indicators

• Response Time:
  Average time to…