Oracle Cloud Service Delivery Manager - Associate Director

About the role

As a Service Delivery Manager, you will make an impact by ensuring consistent, high‑quality service delivery, proactively managing incidents, and maintaining strong client relationships to meet and exceed service expectations. You will be a valued member of our Oracle Practice and work collaboratively with clients, support teams, delivery leads to ensure operational excellence and service continuity.

• Act as the primary point of contact for clients, managing service expectations and ensuring effective communication on service performance and issues.
• Lead the coordination, prioritization, and resolution of service incidents, service requests, and operational escalations.
• Define, implement, and continuously improve service management processes and workflows to enhance efficiency and service quality.
• Track, analyze, and report on key performance indicators (KPIs) and service metrics.
• Identify potential risks to service delivery and implement mitigation strategies to ensure service continuity and compliance.

• Strong experience managing support projects, including incident management and service task handling.
• Working knowledge of Cloud ERP environments and enterprise support operations.
• Experience in service governance, reporting, and operational oversight.
• Strong problem‑solving, coordination, and stakeholder management skills
• Proven ability to communicate effectively with clients and internal teams spread across in a distributed environment.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, the successful candidate will be required for Milestone travel to client location at Buffalo, NY.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

The annual salary for this position is between $156,500 – 183,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.