ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Manager – Tech Consulting – Open Location

Location:

Anywhere in the United States

At EY, we help our clients thrive by upgrading outdated processes, systems, and information, and we need a Service Now Consulting Manager to lead that transformation.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you’ll have opportunities to motivate and develop your team, establish new client relationships, and grow both your consulting and leadership skills.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all aspects of a Service Now SPM project and solution delivery, including design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships, demonstrating the value of EY services.
• Exhibit strong business acumen and the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
• Support pre‑sales efforts, including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or a related discipline.
• Typically 4–6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek technically proficient individuals with emotional agility, digital fluency, and commercial acumen who can build trust and value with clients while leading teams through change and innovation.

• A comprehensive compensation and benefits package that includes medical, dental, pension, and 401(k) plans, along with a wide range of paid time off options. Base salary ranges are $142,600–$261,500 in the U.S. (regional adjustments apply).
• A flexible hybrid work model with an expectation of 40–60% in‑person client engagement.
• A flexible vacation policy that allows you to choose the amount of vacation time you need.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance, please call 1‑800‑EY‑HELP3 (Option 2 for candidate inquiries, Option 1 for queries and Option 2 for accommodation requests) or email