IT Business Analyst

Apply for the IT Business Analyst role at Nissha Medical Technologies
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Nissha Medical Technologies is excited to be hiring a IT Business Analyst to join our team. This position can be remote or work out-of-any-one-of-our-sites-in-the-US.

The IT Business Analyst’s primary responsibility is to support business applications utilized across Nissha Medical Technologies global sites. You will act as a bridge between business needs and technical solutions, working closely with stakeholders, business teams, project teams, and IT colleagues to analyze business processes, identify requirements, and deliver innovative IT solutions that drive organizational success.

• Business Applications Support / Issues Investigation
• Business Application Enhancements
• Site / Application Implementations

Business Applications Support / Issues Investigation:
Support the investigation of issues as they are reported to IT. This includes troubleshooting the issue, identifying and analyzing root causes, obtaining additional information related to the issue, documenting findings, testing theories or potential fixes, implementing resolutions following department change policies.

Business Application Enhancements:
Support assigned enhancement requests. Facilitate discovery sessions to fully understand and document business needs. Analyze current processes and identify gaps for improvement. Determine, test, and document potential solutions. Support change plan development and prioritization, ensuring alignment with business goals. Document the change plan (if applicable). Work with the management team to implement this following priority, budget, and change policies. Support UAT activities and document feedback for iterative improvements.

Site / Application Implementations:
Support software implementations across global NMT sites. Develop a strong understanding of business needs by conducting discovery sessions. Document and translate business requirements into clear specifications, process models, use cases, and user stories. Support system configurations and testing as needed. Provide end‑user training throughout the project life cycles and post‑Go Live support. Support Go Live activities and monitor hyper care to resolve post‑deployment issues.

• Act as an interface between the business and IT team throughout the delivery life cycle.
• Develop a solid understanding of business needs by holding discovery sessions, documenting business requirements, and translating needs to clear specifications.
• Research and identify potential options that are both feasible and serve the business needs.
• Maintain business requirements throughout the delivery cycle, incorporating any changes to scope or the proposed solution as they arise.
• Support scope management of assigned initiatives and escalates scope creep to Project Manager or management team as applicable.
• Support the investigation, troubleshooting, and resolution of issues reported by the business, working with internal or external parties as needed.
• Support system configurations as needed, including system testing, documentation, and change implementation.
• Participate in change management activities including software testing, change planning, and change execution activities.
• Responsible for system documentation including test cases, test artifacts, system “How To” documents, end‑user troubleshooting guides, and configuration workbooks.
• Participate in multiple initiatives simultaneously – including site implementations, new module rollouts, enhancement requests, and/or incident investigations.
• Adhere to all department and organizational policies and procedures.
• Continue to build upon application knowledge and develop or maintain SME level knowledge within the assigned applications or modules.

• Bachelor’s degree from an accredited college with a degree in Project Management, Business or Public Administration, Computer Science, Communications, or a related field.
• Minimum 3 years’ experience in system documentation, such as writing business requirements (BRD), business process mapping, creation of test cases, etc.
• Experience implementing software applications…