Senior It Specialist

Prizm is looking for an experienced Senior IT Specialist to join our team in a leadership position within our support environment. The job will be responsible for working with clients and co-workers to deliver best‑in‑class technical services to small and medium businesses. This is a fast‑paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of clients on a daily basis.

Should be familiar with higher‑end technical principles, including network management, server work, and business processes.

• Developing & Implementing Technology Roadmaps for Clients
• Assisting team members with complex IT situations
• Server & Software Implementation & Troubleshooting
• Researching & Vetting New Technologies to Expand Prizm's Stack
• Articulating Complex Technology In Understandable Terms to Clients & Prospects
• Help with SOP Across All Projects
• Explaining what "The Cloud" is and why it's not scary for business
• Assist the sales team with complex project proposals
• And all other common aspects of IT support

• BS Degree in Computer Information Systems, Computer Science, Business Administration (related field), or equivalent experience
• Minimum 4-5 years relevant experience, preferably in a multi‑tenant environment
• Proven communication and leadership skills
• Extensive knowledge of networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks
• Cybersecurity training is a huge plus
• Compliance experience is a huge plus
• Team player and solution‑focused attitude
• Flexibility to change tasks quickly and manage multiple projects simultaneously

$70,000 - $90,000 yearly DOE + benefits