Telecommunications Technician Day Shift

Job Category: Information Technology

Requisition Number: TELEC
004005

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• Posted :
  May 22, 2025
• Full-Time
• On-site

Showing 1 location

HOURLY RANGE: $30.68 - $36.89

DISTINGUISHING FEATURES OF THE CLASS:
The work involves performing skilled work in the installation, operation, testing, repair and maintenance of a telephone system at the Erie County Medical Center Corporation. The incumbent performs modifications, moves, changes and installation of telephone services. The incumbent performs the work in accordance with standard industry practices. Work is performed under the general supervision of the Telecommunications Manager. Supervision may be exercised over vendors performing related work.

Does related work as required.

TYPICAL WORK

ACTIVITIES:

Performs moves, changes and additions/installations to telephone system;

Submits updates and changes to telephone directory;

Responds to installation and repair requests; performs troubleshooting procedures and remedial actions;

Maintains, repairs and installs telephones, key systems, voice and data systems (VoIP), switches (PBX), wire, cable, jacks, circuits and telephone apparatus;

Programs PBX switches and key systems for moves, changes and additions to telephone system;

Implements communications software changes to computer-controlled switching systems;

Performs scheduled preventative maintenance and testing on lines, trunks switches, circuits, etc.;

Documents telephone system by labeling and routing equipment; creates configuration diagrams and specifications;

Assists in planning moves, changes and additions to telephone system;

Assists in documenting telephone system by labeling and routing equipment; assists in creating configuration diagrams and specifications;

Ensures correct moves, changes and additions are reflected in telephone bills;

Assists in ordering and maintains inventory of telephone lines, equipment and software; returns defective equipment;

Maintains database of telecommunications inventory.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
Good knowledge of the design, installation, maintenance and repair of modern telecommunication systems; good knowledge of the tools, testing equipment, procedures, devices and equipment used in the practice of telecommunication systems; ability to perform installations, changes and moves to telephone systems; ability to read and interpret technical manuals, specifications, diagrams, drawings and blueprints; ability to communicate effectively, both orally and in writing;

ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications; mechanical aptitude and manual dexterity; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS:

• Graduation from a regionally accredited or New York State registered college or university with a sixty (60) semester credit hours and three (3) years of experience in the installation, repair and maintenance of an enterprise-wide telecommunications system; or:
• Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in the installation, repair and maintenance of an enterprise-wide telecommunications system; or:
• An equivalent combination of training and experience as defined by the limits of (A) and (B).

NOTE:

Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

@Approved by Erie County

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.