Valet Supervisor

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Regular Full-Time Buffalo, NY, US

7 days ago Requisition

Salary Range: $17.50 To $18.50 Annually

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family’s needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!

Located in downtown Buffalo, the Embassy Suites Buffalo is a beautiful 123-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular downtown, city and lake views, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location near mass transit.

Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at:
Recruitment

The Valet Supervisor is responsible for overseeing daily valet parking operations to ensure safe, efficient, and courteous service for hotel guests. This role actively participates in valet duties, including driving guest vehicles and operating a company-owned shuttle van, while coordinating the shift’s workflow, supporting fellow valets to ensure seamless traffic movement and guest satisfaction. The Valet Supervisor ensures exceptional guest experience and compliance with hotel policies and safety regulations.

• Supervise and coordinate daily valet parking operations, including vehicle parking, retrieval, and shuttle services.
• Personally park and retrieve guest vehicles in a safe, timely, and professional manner.
• Operate a company-owned shuttle van to transport guests to and from designated locations as needed.
• Ensure all vehicles are handled carefully and in accordance with established safety procedures.
• Occasionally provide any combination of light cleaning duties to maintain overall cleanliness of communal hotel areas and other areas. Duties may include but are not limited to dusting, vacuuming, and washing windows.
• Lead, train, and coach valet staff on customer service standards, safety protocols, and job performance.
• Monitor traffic flow at the hotel entrance to maintain safety and efficiency.
• Handle guest inquiries, concerns, and service recovery issues promptly and professionally.
• Enforce hotel policies, cash handling procedures, and appearance standards, and maintain a hospitable service atmosphere at all times.
• Conduct pre-shift briefings and communicate operational updates to the valet team.
• Perform basic administrative tasks such as promptly answer valet phones, assist guests with check-in procedures, and complete applicable incident reporting and shift documentation.
• Report maintenance deficiencies, safety hazards, accidents, or injuries.