Vaccines Customer Representative – Buffalo, NY

Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine‑preventable diseases.

The VCR is the primary point of contact for a variety of customers within their assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Within their geography, they will engage a diverse set of health‑care locations such as clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field‑based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD), and other members of the extended team.

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs with our company’s vaccine attributes, product labeling, CDC, and professional society recommendations.
• Provide company vaccine management with updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Provide customers with key insights by keeping apprised of professional and health‑care environment knowledge through self‑study of company‑provided scientific, product and marketplace information, attendance at product workshops and conferences, and consistent and ongoing review of our company’s promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract and educate them on the best ways to maximize contract performance across the company portfolio.
• Assist customers with education to improve their organization’s immunization rates through adherence to quality‑based programs using appropriate tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company‑provided tools.
• Develop a territory‑level business plan focused on improving immunization rates with assigned customers in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire company vaccine portfolio and the CDC immunization schedule for both pediatric and adult vaccines.
• Within select customer accounts, act as primary point of contact, meet with key personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy), and their patient needs.
• Identify business opportunities and share relevant information with stakeholders to support identified immunization needs.
• For select accounts, coordinate with our company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions aimed at improving immunization rates.

This territory covers Buffalo, NY North and north towns. The ideal location to reside is within this territory. Travel varies based on candidate’s location within the geography.

Education: Bachelor’s Degree with 0‑3 years sales experience or a minimum of a high school diploma with at least 4 years of relevant work experience which could include professional sales, marketing, military, or healthcare/scientific fields (pharmaceutical, biotech, or medical devices).

• Required Skills: Demonstrated aptitude to excel in current or previous educational or professional roles; ability to work independently and within a team; strong organizational and time‑management skills; excellent interpersonal and communication skills.
• Other Requirements: Valid driver’s license.
• Preferred Skills/
  
  Experience:
  
  Ability to convey technical concepts accurately and…