More jobs:
Coach Caller
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-02-02
Listing for:
Community Services for Every1
Full Time
position Listed on 2026-02-02
Job specializations:
-
Healthcare
Mental Health, Crisis Counselor
Job Description & How to Apply Below
We are seeking a COACH Check Caller to provide information, referrals, counseling, and crisis intervention to individuals with developmental disabilities and their families who utilize the emergency hotline. A successful COACH Check Caller provides outreach and assurance to individuals and their families upon request.
POSITION RESPONSIBILITIES- Provide outreach and assurance to individuals and their families through information/referral, counseling, and advocacy.
- Provides crisis intervention via telephone.
- Administers lethality assessment when necessary and ensures health and safety.
- Notifies Project C.O.A.C.H. Specialist and/or Intake and Intervention Coordinator of situations requiring program supervision or personal intervention.
- Recognizes situations that require an incident report. Gathers facts for incident reporting and forwards to appropriate parties in a timely manner.
- Assists callers in contacting after-hours emergency support.
- Act as liaison between callers and support agencies.
- Completes required documentation as necessary, including program case notes.
- a. High School Diploma/GED
- a. Knowledge of developmental disabilities, mental illness, and behavioral issues that impact on the lives of the people we serve.
- b. Knowledge of Agency and community resources.
- c. Ability to use verbal calming and problem solving skills for individuals in crisis.
- a. OPWDD clearance for convictions of criminal offenses.
- b. Clearance through NYS Central Child Abuse and Maltreatment Register.
- c. Pre-employment drug screening.
- d. SCIP-R Philosophy
- a. Exercising independent judgment, concentrating, thinking, communicating, interacting with others, managing multiple tasks and coping with stressful situations and deadlines.
- b. Staying awake and alert while on duty.
- c. Ability to perform sedentary physical activity of an administrative nature.
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