Psychiatric Case Manager; NY HELPS Day Shift

Psychiatric Case Manager (NY HELPS) - FT - Day Shift

NY HELPS – This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Hourly Range: $30.68 - $41.57

Program Details: For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment; no examination is required, but all candidates must meet the minimum qualifications for the title. Within one year of permanent appointment, the non‑competitive status will be converted to competitive status without a civil service test. Employees will then receive the same rights and privileges as competitive class employees and may participate in any promotion examination for which they are qualified.

Distinguishing Features: The work involves performing skilled tasks in the care of inpatient or outpatient behavioral health patients at the Erie County Medical Center Corporation (ECMCC). The incumbent participates with other professional and paraprofessional staff as an active member in the overall care and treatment of patients, and may be assigned to a given inpatient unit or outpatient clinic to carry out program activities, provide direct therapy services or crisis intervention/counseling as required.

Supervision is by a licensed Psychologist or licensed Social Worker for clinical matters and by a professional nursing supervisor for non‑clinical matters.

• Performs behavioral health assessments and develops treatment plans using established methodologies.
• Participates as a primary counselor to individuals, in groups and for families.
• Participates as a team member in the treatment planning process.
• Participates in the intake and screening of new patients.
• Collects and maintains appropriate data from various sources such as professional staff and patient families to establish an overall approach to the solution of the patient’s mental and social problems.
• Provides a psychosocial history for patients.
• Provides counseling services to help patients adjust to their disabilities and social environment.
• Provides individual treatment and/or crisis intervention under clinical supervision.
• Provides support and guidance to the patient’s family in order to accomplish treatment goals.
• Observes and records patients’ behavioral and psychiatric status, activities, responses to treatment and overall physical, behavioral and mental health condition and reports to the team.
• Modifies treatment plans as needed.
• Plans with the treatment team and with community agencies in order to relate the patient’s treatment and rehabilitation program to the social situation prior to discharge.
• Coordinates outpatient services with appropriate community resources.
• Coordinates the discharge and planning for patients as assigned.
• Participates in the development and implementation of the daily program activities.
• Participates in the process of transferring patients to other levels of treatment as appropriate.
• Refers clients to other governmental and non‑governmental agencies.
• Participates as a member of the team to provide quality assurance and peer‑review of the treatment delivered.
• Assists in the orientation of new staff and in staff development programs and in‑service training.

Thorough knowledge of the principles, practices and procedures of behavioral health treatment and of the special factors affecting disease and disability; good knowledge of psychiatric concepts and treatment techniques; good knowledge of community resources for individuals with challenging mental health behaviors; working knowledge of interviewing, assessment and counseling techniques for individuals with challenging mental health behaviors; ability to communicate effectively, both orally and in writing;

ability to develop effective treatment plans; ability to effectively manage crisis situations; ability to establish and maintain effective working relationships; ability to interpret Federal, State and local laws affecting medical and health programs as they relate to the field of mental health; ability to organize work effectively; ability to work well as a member…