Front Desk Coordinator

Position Summary

Maintaining the functions of the front desk. Represents physicians by being the primary mode of communication between patients and providers. Performs a full range of duties to support day-to-day operations and ensure high-quality service for our patients.

• Answer and transfer phone calls to appropriate staff or location in a high-volume neurology office.
• Work closely with clinical staff to answer patient questions.
• Schedule patient appointments, build charts and gather required records.
• Check in and/or out patients.
• Collect copays and balances.
• Provide necessary paperwork to patients for their visit.
• Prepare and mail new patient paperwork.
• Maintain patient charts for upcoming appointments.
• Establish and maintain a professional and polite rapport with all patients and staff.

• Manage mail, fax machine, scanning bin, and task lists.
• Obtain authorization when needed for testing.
• Maintain waiting room cleanliness.
• Perform special projects assigned by manager or provider.
• Provide cross coverage within the department when deemed necessary.

Education:

High school diploma or equivalent required.

Experience/

Qualifications:

2 years of customer service experience required. Medical office experience preferred.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person