Patient Services Representative

UBMD Primary Care is seeking full-time Patient Services Representatives (PSRs) at our busy outpatient clinic located at 850 Hopkins Rd, Buffalo, NY 14221. The ideal schedule would generally be Monday through Friday, 9:00 AM to 5:00 PM, with the ability to work two to three (2-3) evening hours (12:30-8:30 PM) per month, on rotation with other PSRs.

Duties include, but are not limited to, greeting patients, maintain high call volume, check in/out, verifying insurances, scheduling appointments, daily copay reports/collecting copays, general customer service. Must have excellent communication and multi-tasking skills. 1-2 years' experience in medical office required, EMR and Healthenet experience required, general office skills (faxing, copying, etc.) required.

Pay range is $18 - $18.50/hour. Any offer of employment is contingent upon successful background check and drug screen. AA/EOE.

The Patient Services Representative (PSR) performs administrative duties for the office including scheduling patient appointments, greeting patients, handling heavy call volume, collecting copays as well as greeting vendors and other visitors in the reception area of the clinic.

• Schedules and confirms patient appointments.
• Captures and verifies patient demographics, current insurance, appropriate forms and signatures to ensure accurate billing and medical record information for the check-in process for all patients.
• Receives changes to payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, and other business associates.
• Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Answers telephone in a timely manner and manages/directs calls appropriately.
• Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Assists in compilation of data for regular and special reports as requested by the Site Coordinator/Manager and/or Medical Director.
• Schedules or arranges other tests or referrals to specialists as necessary. Completes prior authorizations for imaging as necessary.
• Processes referrals and maintains knowledge of referral process.
• Organizes caseload of patients for the following day.
• Coordinates timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits.
• Provides patients with educational materials, distribution of resource literature from insurance carriers and/or community service recommendations.
• Follows Patient Centered Medical Home (PCMH) standards, as applicable per site.
• Reviews and addresses daily tasks as assigned.
• Complies with all OSHA regulations.
• Adheres to HIPAA and confidentiality policies and procedures.

• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies as set forth.
• Maintains competence through continuing education and/or inservice training.
• Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
• Any other duties as requested or assigned by the Site Coordinator/Manager, Medical Director and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• May be required to travel to other UBMDFM location(s) dependent on company need.
• Work hours may fluctuate depending on company/clinic needs.

Education:

High School diploma or GED, Associate’s degree preferred.

Experience:

One (1) to two (2) years’ experience working in medical reception and/or customer service, preferable in a clinic setting. Experience in electronic medical records strongly preferred.

Knowledge, Skills & Abilities:
Medical terminology preferred. Knowledge of various insurances and procedure codes helpful. Excellent communication skills required. Knowledge of Microsoft Office…