Patient Services Representative; PSR - Buffalo

Patient Services Representative (PSR) - Downtown Buffalo

Join to apply for the Patient Services Representative (PSR) - Downtown Buffalo role at UBMD Primary Care

UBMD Primary Care is seeking a full‑time Patient Services Representative for our busy multi‑specialty outpatient clinic located at the Conventus Medical Office Building, 1001 Main Street, Buffalo. The ideal schedule is Monday through Friday from 9:30 am to 5:30 pm, with the ability to work one Thursday evening (11:30‑8:00 pm) per month in rotation with other PSR’s.

FREE PARKING!!

Pay range is $18–$18.50 per hour. Any offer of employment is contingent upon a successful background check and drug screen. AA/EOE.

Patient Services Representative

Outpatient Clinics

Site Coordinator/Manager

The Patient Services Representative (PSR) performs administrative duties for the office, including scheduling patient appointments, greeting patients, handling high call volume, collecting copays, and welcoming vendors and visitors in the clinic reception area.

• Schedules and confirms patient appointments.
• Captures and verifies patient demographics, current insurance, appropriate forms and signatures to ensure accurate billing and medical record information for the check‑in process for all patients.
• Receives changes to payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, and other business associates.
• Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Answers telephone in a timely manner and manages/directs calls appropriately.
• Problem solves and utilizes resources to obtain patient information when the patient is unable to communicate, seeking assistance as needed.
• Assists in compiling data for regular and special reports as requested by the Site Coordinator/Manager and/or Medical Director.
• Schedules or arranges other tests or referrals to specialists as necessary. Completes prior authorizations for imaging as necessary.
• Processes referrals and maintains knowledge of referral processes.
• Organizes caseload of patients for the following day.
• Coordinates timely follow‑up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits.
• Provides patients with educational materials, distribution of resource literature from insurance carriers and/or community service recommendations.
• Follows Patient‑Centered Medical Home (PCMH) standards, as applicable per site.
• Reviews and addresses daily tasks as assigned.
• Complies with all OSHA regulations.
• Adheres to HIPAA and confidentiality policies and procedures.

• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies as set forth.
• Maintains competence through continuing education and/or in‑service training.
• Reviews company email at least daily to receive and address notifications or other pertinent information in a timely manner.
• Any other duties as requested or assigned by the Site Coordinator/Manager, Medical Director and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• May be required to travel to other UBMDFM location(s) depending on company need.
• Work hours may fluctuate depending on company/clinic needs.

Education
:
High school diploma or GED; associate’s degree preferred.

Experience
:
One to two years’ experience in medical reception and/or customer service, preferably in a clinic setting. Experience in electronic medical records strongly preferred.

Knowledge, Skills & Abilities
:
Medical terminology preferred. Knowledge of various insurances and procedure codes helpful. Excellent communication skills required. Knowledge of Microsoft Office programs preferred.

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate’s relevant experience,…