Collections Representative

Collections Representative – Billing Department

Pay: $17.00/hour + 15% commission on all successfully collected past‑due balances.

Schedule:

Full‑time.

Location:

UB Associates (In person).

At UB Associates, we’re dedicated to helping patients navigate their healthcare experience with clarity and compassion. As a Collections Representative, you’ll play an important role in supporting patients with their account balances while building valuable skills that can grow into a rewarding career in healthcare administration.

• Contact patients regarding outstanding balances to arrange payments or set up payment plans.
• Review overdue accounts and follow up according to company policy.
• Work no‑show charge reports and $0 encounters to ensure all services are captured accurately.
• Respond to patient inquiries about balances and payment options with professionalism and empathy.
• Monitor and respond to online reviews, maintaining a positive image for the practice.
• Document all collection activities accurately in the system.
• Collaborate with billing, front office, and clinical teams to resolve patient concerns.
• Handle patient information in full compliance with PHI and HIPAA regulations.

• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• 1+ years of experience in medical collections, billing, or patient account services preferred.
• Strong communication and organizational skills.
• A calm, professional approach to resolving challenges.
• A customer service mindset and attention to detail.

• Competitive hourly pay plus 15% commission – your success is rewarded.
• Comprehensive benefits including 401(k) with matching, health, dental, vision, and life insurance, plus paid time off.
• Supportive, team‑oriented environment that values your contributions.
• Opportunities to learn, grow, and advance within a respected healthcare organization.

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid time off
• Paid holidays

If you’re looking for a role where you can make a difference for patients while growing your career, we’d love to meet you. Apply today to join the UB Associates team!