Banking Services Operations Associate III - Records & Retention

Overview:

Fulfills and assists with management of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans.

Primary Responsibilities:

* Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems.

* Scan and image documents.

* Package and send loan folders and/or documents via external postal delivery.

* Box, ship, retrieve and track folders and/or documents to and from storage warehouse.

* Contact prior servicers or sellers for loan documentation, on an as needed basis.

* Provide operational and project support to department Group Leaders.

* Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner.

* Assist with procedure writing.

* Transport requested loan folders and/or documents to and from onsite business partners.

* Track and query incoming and outgoing loan folders and/or documents via electronic and/or manual means.

* Complete complex file room duties as assigned.

* Assist with coordination for loan acquisitions and transfers.

* Adhere to the Company's standards for confidentiality.

* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

* Promote an environment that supports belonging and reflects the M&T Bank brand.

* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

* Complete other related duties as assigned.

Scope of Responsibilities:

Education and Experience Required :

Associates' degree or a minimum of 2 years' work experience

Education and Experience Preferred:

Minimum of 2 years' relevant work experience

Physical Requirements:

Ability to lift up to 25 pounds

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America