Banking Services Operations Associate IV-Commercial Lending Quality Control; Hybrid

Overview

Completes all core operational activities within Commercial Lending Quality Control, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements.

• Complete advanced level review, analysis and interpretation of legal Bank documentation over all disciplines.
• Respond to or initiate standard and non-standardized requests to internal business partners.
• Respond to or resolve mid-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues.
• Assist with cross-training of basic and mid-level core disciplines.
• Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management. Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required.
• Utilize and challenge mid to high level internal procedures across the Department. Modify Departmental procedures as needed.
• Utilize multiple Bank systems and applications.
• Serve as back-up to Group Leader under management supervision.
• Run and create business reports.
• Interact with internal business partners and management.
• Assist with management providing support for Department audits as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Associate’s degree and a minimum of 1 year’ related work experience, or in lieu of a degree, a minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ related work experience

Bachelor’s degree

Minimum of 2 years’ experience within quality assurance or quality control

Minimum of 2 years’ experience reviewing legal or loan documentation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Buffalo, New York, United States of America