Member Service Supervisor , Gamewise

The opportunity

Delaware North Gaming is hiring a full-time Member Services Supervisor to join our team at Gamewise in Linwood, New Jersey. As a Member Services Supervisor you will be responsible for overseeing the daily operations of the Member Services team, ensuring a high level of support for players across our online gaming platforms. If you are looking for a role offering teamwork and excitement, apply now.

$28.00 - $28.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Serve as the first point of contact for agents for questions and guidance
• Lead training and assist with onboarding of new agents
• Manage escalated player issues and ensure timely resolution
• Monitor service levels and agent performance while conducting quality reviews of agent interactions and providing coaching to improve service standards
• Ensure agents follow company procedures, regulatory requirements, and responsible gaming protocols during customer interactions
• Coordinate with internal teams to resolve account, payment, and technical issues

• Experience in a customer service supervisor or leadership role
• Strong communication and problem solving skills
• Ability to work in a fast paced, regulated environment
• Experience supporting online gaming, sports book, casino, or similar digital platforms is preferred
• Must be able to obtain and maintain a state gaming license
• Must be able to obtain required system certifications such as Zendesk and maintain them through ongoing and annual training

Days
Evenings
Holidays
Weekends
OT as needed

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.