Engagement and Development Manager, Finger Lakes and Hamburg Gaming

The opportunity

Delaware North Gaming is hiring an Engagement and Development Manager to join our team. This position will travel between Hamburg Gaming and our Finger Lakes Gaming property, may be officed out of either location. A company vehicle will be provided for travel. As an Engagement and Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property onboarding.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Minimum – Anticipated Maximum Base Salary: $60,406 - $66,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Information on our comprehensive benefits package can be found at

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Restructure and deliver new hire orientation to include compliance, property onboarding, and the Delaware North Guest Path Continuous Improvement Program
• Coach managers and team members on service standards, identify training gaps, and implement solutions to improve guest scores and service recovery
• Partner with department leads to develop onboarding plans and conduct follow-up to ensure smooth integration of new hires
• Monitor and train on Guest Path Program, analyze survey results, and implement action plans to elevate service performance
• Design and manage rewards, recognition, and communication programs to inspire team engagement and reinforce Guest Path standards
• Travel between two local properties, using a company vehicle

• Degree in training, education, or related field preferred
• Minimum of 3years of in-person training working with large, diverse groups
• Creative and innovative, must be able to motivate, develop, and direct people as they work
• Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Ability to use analytics to recognize gaps in training and areas to emphasize
• Must possess a vaild driver's license

Days
Evenings
M-F
Weekends

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.